Job Summary
Bridges the business and technology teams. Analyzes how work gets done, designs system improvements, and shepherds changes from requirements through testing and rollout — making the organization's tools actually work for the people using them.
Essential Functions
- Gather and document business requirements through interviews, workshops, and process observation
- Analyze current systems and workflows to identify gaps, inefficiencies, and improvement opportunities
- Design functional specifications and partner with developers or vendors on implementation
- Lead system testing, including test plans, user acceptance testing, and defect triage
- Manage configuration changes and coordinate releases with minimal disruption
- Train end users and create clear documentation for new processes and systems
- Evaluate new tools and technologies against business needs and total cost
Qualifications
Required:
- 3+ years as a systems analyst, business systems analyst, or similar role
- Strong requirements-gathering and process-mapping skills
- Working knowledge of databases, APIs, and enterprise applications (ERP, CRM, or HRIS)
- Ability to translate between technical teams and business stakeholders
Preferred:
- Experience with a specific enterprise platform relevant to the organization (e.g., Workday, Salesforce, or SAP)
- Familiarity with Agile delivery and tools such as Jira or Azure DevOps
Education & Certifications
Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
Pay range example: $90,000–$125,000 per year (adjust to your market and experience)