Job Summary
Owns the performance of the location end to end — people, customers, and profit. Sets the standard for service, builds and develops the team, manages the P&L, and keeps daily operations running smoothly.
Essential Functions
- Lead all daily operations, ensuring excellent customer service and efficient workflows
- Hire, train, schedule, and develop team members; conduct performance reviews and coach for growth
- Own the location P&L — manage labor, inventory, and operating costs against budget
- Set and track sales and service goals; analyze results and adjust plans to hit targets
- Resolve escalated customer issues with professionalism and sound judgment
- Ensure compliance with company policies, health and safety regulations, and labor laws
- Report performance, staffing, and operational needs to senior leadership
Qualifications
Required:
- 3+ years of management experience, including hiring and leading teams
- Demonstrated ability to manage budgets, control costs, and read a P&L
- Strong leadership, communication, and problem-solving skills
- Track record of meeting sales or operational targets
Preferred:
- Bachelor's degree in Business, Hospitality, or a related field
- Multi-unit or high-volume operations experience
Education & Certifications
High school diploma or equivalent required; bachelor's degree in a related field preferred
Physical Requirements
Ability to walk the floor and be on your feet for extended periods during peak operations.
Pay range example: $65,000–$95,000 per year plus performance bonus (adjust to your market)