IT Support Specialist Job Description Template

A starting point for a IT Support Specialist job description, in a consistent structure: essential functions, qualifications, and classification. Customize it for your organization and download it as a formatted Word document or PDF.

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IT Support Specialist

ClassificationNon-Exempt

Reports ToIT Manager

DepartmentInformation Technology

Job Summary

Provides first-line technical support to employees, resolving hardware, software, and access issues quickly.

Essential Functions

Respond to help desk tickets by phone, email, and in person
Troubleshoot hardware, software, and network connectivity issues
Set up and configure computers, devices, and user accounts
Manage user access and password resets
Document issues and resolutions in the ticketing system
Escalate complex issues to senior IT staff when necessary

Qualifications

Required:

1+ years of help desk or technical support experience
Working knowledge of common operating systems and office software

Preferred:

CompTIA A+ or similar certification

Before you post it

Confirm the classification. This template is marked non-exempt. Whether a specific IT Support Specialist role is exempt depends on its actual duties and pay, so check it against the FLSA duties and salary tests (and any stricter state rules) before you finalize it.
Add pay details if your state requires them. A growing number of states require a pay range, and sometimes benefits or an application deadline, in job postings. Check a posting for free.
Tailor the essential functions. They should describe what this role does at your organization. Generic duties are harder to defend when a job description is used for accommodation, classification, or performance decisions.

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