Receptionist Job Description Template

A starting point for a Receptionist job description, in a consistent structure: essential functions, qualifications, and classification. Customize it for your organization and download it as a formatted Word document or PDF.

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Receptionist

ClassificationNon-Exempt

Reports ToOffice Manager

DepartmentAdministration

Job Summary

Serves as the first point of contact for visitors and callers, directing inquiries and keeping the front desk organized and welcoming.

Essential Functions

Greet visitors and direct them to the appropriate person or area
Answer, screen, and route incoming phone calls
Receive, sort, and distribute mail and deliveries
Maintain the visitor log and issue visitor badges
Schedule appointments and manage the reception calendar
Keep the reception area clean, organized, and stocked

Qualifications

Required:

High school diploma or equivalent
Strong verbal communication and customer service skills

Preferred:

Prior front desk or reception experience

Before you post it

Confirm the classification. This template is marked non-exempt. Whether a specific Receptionist role is exempt depends on its actual duties and pay, so check it against the FLSA duties and salary tests (and any stricter state rules) before you finalize it.
Add pay details if your state requires them. A growing number of states require a pay range, and sometimes benefits or an application deadline, in job postings. Check a posting for free.
Tailor the essential functions. They should describe what this role does at your organization. Generic duties are harder to defend when a job description is used for accommodation, classification, or performance decisions.

Make this Receptionist job description your own

Edit any field, add your pay range and posting state, and download a formatted Word doc or PDF.

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